Mrs. Marks, us company have a problem to shape some DVD players, because DVD player isn’t compatible with some read DVD machine, by this us company apologize.
From a better customer service, if you want arrange a refund, the money will take two weeks to go into her account. Or if you want we can send you a replacement, it will be with her in three working days.
Please Mrs. Marks communicate with us from we know what option do you prefer.
If you need other think in the future, you will contact me.
Your sincerely company.
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